Tag Archives: training
Why Customer Service?
by Larry Williams It seems to be the question everyone wants to know. Of all the things I could write a book about – why write a book about customer service? It’s a fair question. After all, there are literally … Continue reading
Lessons of the Lemonade Stand
By Larry Williams There are many ways to build and maintain a small business. Often times, we need to understand bookkeeping, sales, marketing and customer service. We also recognize the importance of demonstrating good people skills, both with our employees … Continue reading
Facebook-Fil-A – Playing Chicken With Your Reputation
by Larry Williams Without a doubt, the Facebook craze has created an amazing interactive community of friendships, opportunity and connection. It’s a place where we can share great conversations and enjoy endless hours of amusement and entertainment. On Facebook, we … Continue reading
The Best TIP I Can Give You!
by Larry Williams It is common for most of us to “tip” the customary amount when out dining or utilizing services where a gratuity is expected. But how often do you do the unexpected, and tip more? I recently got … Continue reading
Make Your Case – To WIN a Case
*** This promotion is for a limited time *** Now, through June 30, 2012 . . . I will be accepting submissions to award a FREE case of my book Customer Service A to Z. I will actually be giving … Continue reading
Peppermill GM Endorses Customer Service A to Z
by Larry Williams If you were to write a book about customer service for the retail, service and hospitality industries, it would be important that such a book be embraced by the very entities it hopes to reach. Having worked … Continue reading
Customer Service Expert Shep Hyken Endorses Customer Service A to Z
by Larry Williams Long before I ever knew where my path in journalism and public speaking would lead, I knew of the name Shep Hyken. Simply put, he has been at this longer than anyone in the business. Since the … Continue reading
Guerrilla Marketing Founder Jay Conrad Levinson Endorses Customer Service A to Z
by Larry Williams In the world of marketing guru’s, it truly doesn’t get any bigger than this! Jay Conrad Levinson is a legend in the marketing field. He has authored or co-authored 58 books, published in more than 62 languages. … Continue reading
Employers Using Social Media to Vet Applicants
By Larry Williams Recently, the Associated Press reported that employers around the country have begun asking applicants for their social media passwords in order to learn more about potential new hires. Almost immediately, privacy advocates began raising social awareness of … Continue reading
How Do You Feel About Customer Service?
This video will get you thinking differently about customer service. The first half of the video demonstrates a perception that many people have about customers. However, mid-way through the video, everything changes as a powerful message about customer care begins … Continue reading
