Tag Archives: Human Resources
Why Customer Service?
by Larry Williams It seems to be the question everyone wants to know. Of all the things I could write a book about – why write a book about customer service? It’s a fair question. After all, there are literally … Continue reading
Lessons of the Lemonade Stand
By Larry Williams There are many ways to build and maintain a small business. Often times, we need to understand bookkeeping, sales, marketing and customer service. We also recognize the importance of demonstrating good people skills, both with our employees … Continue reading
Facebook-Fil-A – Playing Chicken With Your Reputation
by Larry Williams Without a doubt, the Facebook craze has created an amazing interactive community of friendships, opportunity and connection. It’s a place where we can share great conversations and enjoy endless hours of amusement and entertainment. On Facebook, we … Continue reading
Make Your Case – To WIN a Case
*** This promotion is for a limited time *** Now, through June 30, 2012 . . . I will be accepting submissions to award a FREE case of my book Customer Service A to Z. I will actually be giving … Continue reading
Peppermill GM Endorses Customer Service A to Z
by Larry Williams If you were to write a book about customer service for the retail, service and hospitality industries, it would be important that such a book be embraced by the very entities it hopes to reach. Having worked … Continue reading
Employers Using Social Media to Vet Applicants
By Larry Williams Recently, the Associated Press reported that employers around the country have begun asking applicants for their social media passwords in order to learn more about potential new hires. Almost immediately, privacy advocates began raising social awareness of … Continue reading
