Author Archives: ServiceAtoZ
Let Your Natural Talent Shine!
by Larry Williams I learned many great lessons from my days pursuing my dream of being a rock star. One of the most important lessons came from my friend Frankie Banali – drummer for the rock group, Quiet Riot. Back … Continue reading
Double Down on Customer Service
by Larry Williams One of the benefits of living in Reno Nevada is the opportunity to witness customer service from a completely different perspective. Casino gaming is a perfect example of a customer service model that is not only unique … Continue reading
Marathon F-Bombing
By Larry Williams It would not be uncommon to look at our society as a measure of how we recognize people and reward achievement. You can see great examples of this on your local evening news when they recognize a … Continue reading
Why Customer Service?
by Larry Williams It seems to be the question everyone wants to know. Of all the things I could write a book about – why write a book about customer service? It’s a fair question. After all, there are literally … Continue reading
It’s Official – Larry Williams joins the NSA!
I’m excited to announce that, as of March 19th, I have “officially” been accepted as a member of the National Speakers Association. Being part of this prestigious group has been a long-standing dream of mine for years. Their status and … Continue reading
Lessons of the Lemonade Stand
By Larry Williams There are many ways to build and maintain a small business. Often times, we need to understand bookkeeping, sales, marketing and customer service. We also recognize the importance of demonstrating good people skills, both with our employees … Continue reading
Lifting the Veil on Wedding Confidential
by Larry Williams I felt it was important to write this blog so that my colleagues in the wedding industry will exercise good judgment and a more calm demeanor in the wake of the recent ABC News Magazine show 20/20 … Continue reading
For The Record – Dreams DO Come True!
by Larry Williams On August 29th 2012, I received a Facebook message from my friend Lee Feldman. He asked if I had any celebrity contacts. He wanted to get a hold of Brad Paisley as soon as possible. I wrote … Continue reading
Facebook-Fil-A – Playing Chicken With Your Reputation
by Larry Williams Without a doubt, the Facebook craze has created an amazing interactive community of friendships, opportunity and connection. It’s a place where we can share great conversations and enjoy endless hours of amusement and entertainment. On Facebook, we … Continue reading
What’s In a Word?
by Larry Williams Have you ever stopped to consider that the customer experience can begin before you ever walk through the door? Impressions are made the very minute you approach a place of business. As consumers, it is not uncommon … Continue reading
